24/7 Maintenance and Repairs for Your Rental Home

Property Management Done the Right Way

A property management company is more than just a group of people tasked to screen potential applicants for a property and collect the rent. They are highly trained experts on everything from leasing agreements to keeping your home in tip-top shape.

When you choose a full-service property management company, 24/7 maintenance and repairs are also part of the deal. To better understand how a property management service might handle maintenance issues or emergency repairs, let us outline our procedures at Oak City Properties.

General Maintenance and Repairs

At Oak City Properties, when a problem arises with one of our rental homes, we handle the problem promptly and thoroughly. Our overall goal is to make the management experience as easy and stress-free as possible. To do this, we “check a few boxes” before anyone steps into the home:

  • We use highly vetted vendors that have been hand-selected based on their ability to provide the best possible service.
  • Before any repairs or maintenance work is performed, the property manager in charge of your property reviews the job request. Any work over an agreed-upon dollar limit (typically $300), which is not an emergency or part of a routine turnover would be discussed with you for approval.

  • We always try to provide quotes (when possible) prior to incurring any charges on your property. Our maintenance vendors will only perform work that has been given prior approval, and any additional work is discussed and approved on a per case basis.

It is important to state that when a vendor or specially trained technician does enter the home, they will not perform any unauthorized maintenance requests from a tenant. In addition, maintenance and repairs that are the tenant’s responsibility, or a repair caused by the tenant’s negligence, can be charged to the tenant.

Interested in learning more about how a property management company can help with everyday tasks? Take a look at “7 Benefits of using a property management service.”

Emergency Maintenance

In the event of an emergency maintenance event occurring, a property management service may need to take immediate action, hence the term “emergency.” When an emergency maintenance issue occurs, Oak City Properties does its best to only authorize work needed in order to preserve and protect the property and give your tenants a safe dwelling.

  • For example, if a water pipe bursts in the middle of the night, we will send in a vendor prior to your authorization to stop the water and begin cleaning up. However, it is best practice to immediately make contact with the homeowner to explain the event and start the steps to permanently solve the problem at hand.

Once the work is done

At Oak City Properties, we always try to do our best to obtain photos of before and after the work is completed. The goal of a property management service is to keep the home in good repair and to inform the homeowner along the way. It is always important to make sure the owner of the property is aware of the changes and include them in the process.

Is 24/7 maintenance right for you?

At Oak City Properties, we make sure to work with you each step of the way when renting your property. Our full management property service will market the property, locate prospective tenants, and show the home. Once a tenant is placed in your rental property, we will: collect rent payments, assess and collect late payment fees, provide 24/7 maintenance, help with accounting/tax services, and deal with any court appearances in the event of an eviction.

If you are interested in learning more, give us a call at (919)-232-9222 or check out our website: https://oakcityproperties.com

Want to read more about property management services or how to make your investment property POP? Here are a few blogs that may interest you: